Help center

Plain-language guides to using Ceven — the Slack bot, integrations, HR data, dashboards, and the things that go wrong.

Getting started with Ceven

From signup to a working answer in under five minutes — what to do first, what to expect, and which tools work without any setup.

@-mention the bot anywhere or DM it directly. Threads carry context. Here's the full surface — HR, finance, charts, fast paths.

Stripe, Google, QuickBooks, HubSpot, Linear, and 30 others. How to connect, why something might say 'not connected', and what each unlocks.

MRR, subscriptions, invoices, balance, payouts, customers, disputes, refunds — 25 read-only capabilities, no reconnect required.

Send and search email, list calendar events, search Drive files. What the bot will and won't do without explicit confirmation.

The bot says it can't access your headcount. Here's the one-step fix for the legacy-tenant edge case.

How the bot answers people questions — group-by, manager chains, recent hires, department snapshots, and disambiguation.

How PTO data is stored, what the bot can read, and what's gated to the dashboard.

Render an inline chart with one ask. Save a dashboard that refreshes itself. The full lifecycle.

Bot says 'not connected' but you connected it. PTO returns 0. Headcount looks wrong. Step-by-step fixes for the usual suspects.

What data Ceven reads, where it's stored, what's logged, and what's never shared across tenants.